Website Privacy Policy

Website Privacy Policy

Last Updated: February 21, 2026

Company Name: Sitko Plumbing & Drain Services
Website: https://www.sitkoservices.com/


Sitko Plumbing & Drain Services ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it. This Website Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website (the "Website").


This policy applies to information we collect through the Website, including through contact forms, online scheduling, web chat or messaging, call tracking and marketing tools, and other online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise. This Website is intended for users located in the United States. If you access the Website from outside the United States, your information may be transferred to, processed, and stored in the United States.


By accessing or using the Website, you agree to this policy. If you do not agree, please do not use the Website.

1. Information We Collect

We collect information in three primary ways:
(a) information you provide to us,
(b) information collected automatically when you browse the Website, and
(c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.


1.1 Information You Provide Voluntarily

When you submit information through the Website—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, or contacting us—we may collect the information you choose to provide, including:

  • Identifiers and contact information (such as name, email address, phone number, and mailing/service address).
  • Service request details (such as service type, preferred appointment windows, photos or attachments you upload, and notes you provide).
  • Communications content (such as messages submitted through forms, chat, SMS, email, or other channels you use to contact us).
  • Any other information you choose to submit through the Website.

You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request or provide certain services through the Website.


1.2 Information Collected Automatically

When you visit the Website, we (and our service providers) may automatically collect certain information about your device and your interaction with the Website, such as:

  • IP address and general location information (such as city/state inferred from IP address).
  • Device and browser information (such as browser type, operating system, device type, and language settings).
  • Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages).
  • Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring.

This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.


1.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities.

Examples of technologies we may use include:

  • Analytics tools (for example, Google Analytics) to understand Website traffic and usage.
  • Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure marketing effectiveness and deliver ads.
  • Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service.
  • Chat and messaging tools to support customer communications and improve responsiveness.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website. See Section 4 for more information.


2. How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating a plumbing and drain services business and maintaining an effective Website. Depending on how you interact with the Website, we may use information to:

  • Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating service delivery.
  • Communicate with you, including confirmations, reminders, follow-up communications, and customer support.
  • Operate, maintain, and improve the Website.
  • Conduct marketing and advertising activities with your consent.
  • Protect against fraud, misuse, and security incidents.
  • Comply with applicable legal requirements.

We do not sell personal information. We do not use information collected through the Website to make decisions that produce legal or similarly significant effects solely by automated means.


3. Communications and Text Messaging

If you provide your phone number or email address through the Website, you may receive communications from Sitko Plumbing & Drain Services.


3.1 Calls and Emails

We may contact you by phone or email to respond to your request, provide scheduling updates, confirm details, or provide customer support. You may opt out of promotional emails at any time by following the unsubscribe instructions included in the email.


3.2 SMS / MMS Text Messages

If you opt in to receive text messages, we may send SMS/MMS messages related to your service request or appointment.

  • Message frequency may vary.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP.
  • For help, reply HELP or contact us using the information below.

We do not sell, rent, or share opt-in phone numbers or text-message consent information with third parties for their own marketing purposes.


4. Cookies, Interest-Based Advertising, and Your Choices

You can control cookies through your browser settings or any cookie banner available on the Website. Disabling cookies may impact Website functionality.

We may use tools such as Google Analytics, Google Ads, and Meta Pixel for analytics and advertising measurement.

We honor Global Privacy Control (GPC) signals where required by applicable law.


5. Sharing and Disclosure of Information

We may share information with:

  • Service providers that help operate our Website and business.
  • Legal authorities when required by law.
  • Parties involved in a business transfer (if applicable).

We do not sell personal information.


6. Data Security

We use reasonable safeguards to protect information collected through the Website. However, no method of transmission over the Internet is completely secure.

Please do not send sensitive personal information through email, text, or chat.


7. Links to Other Websites

We are not responsible for the privacy practices of third-party websites linked on our Website.


8. Children’s Privacy

The Website is not directed to children under 18, and we do not knowingly collect personal information from children.


9. Data Retention

We retain personal information as long as reasonably necessary to fulfill business and legal obligations.


10. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date will reflect any changes.


11. Contact Us

If you have questions about this policy or wish to exercise applicable privacy rights, please contact us:

Sitko Plumbing & Drain Services
Phone: (619) 922-0473
Email: sitkoplumbing@gmail.com
Website: https://www.sitkoservices.com/


12. Privacy Rights and Choices (U.S. Residents)

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion (subject to legal exceptions)
  • Request a portable copy of your information
  • Opt out of certain advertising uses

To exercise your rights, please contact us using the information listed above.

We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies for analytics and advertising purposes. You may opt out using browser controls or available cookie tools on the Website.